Sukamto, Inggit Kusumaningrum Aulia and , Achmad Miftah Farid, S.H., M.H. (2026) Efektivitas Pelayanan Dinas Koperasi Usaha Kecil Menengah Dan Perindustrian Kota Surakarta Dalam Memberikan Pendampingan Dan Kemudahan Perizinan Berusaha Bagi UMKM. Skripsi thesis, Universitas Muhammadiyah Surakarta.
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Abstract
Public services provided by the Surakarta City Department of Cooperatives, Small and Medium Enterprises, and Industry (DINKOPUKMPERIN) play an important role in supporting the development of Micro, Small and Medium Enterprises (MSMEs), particularly through assistance and facilitation of business licensing. This study aims to determine the effectiveness of DINKOPUKMPERIN Surakarta City services in providing assistance and facilitation of licensing for MSMEs, as well as to analyze the implications of these services on the development of MSMEs in Surakarta City. This study uses an empirical juridical method with a descriptive approach. Data were obtained through interviews and observations as primary data, while secondary data were obtained from laws and regulations, documents, and various literature related to the research. The study was conducted at DINKOPUKMPERIN Surakarta City. The results of the study indicate that the services provided have been running well and are quite effective. This is evidenced by the achievement of the Community Satisfaction Index (IKM) of 93.85 which is included in the "Very Good" category. This effectiveness is supported by various mentoring programs, such as facilitating the issuance of a Business Identification Number (NIB), halal certification, Intellectual Property Rights (HKI), PIRT (Property Identification Number), business training, and utilizing digital services through OSS-RBA, SIMPATIK, and UMKM KITA. Furthermore, the mentoring and ease of licensing provided have also had a positive impact on MSMEs, including increased business legality, improved understanding of business management and licensing, more open access to marketing and financing, and increased competitiveness of MSME products. However, several obstacles remain, such as technical disruptions in the OSS-RBA system and the limited ability of some MSMEs to utilize digital services. Based on the research results, it can be concluded that the services of the Surakarta City DINKOPUKMPERIN have been effective and have made a positive contribution to the empowerment and development of MSMEs, although improvements to the digital-based service system are still needed.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | Service Effectiveness, MSME Mentoring, Ease of Licensing, Dinkopukmperin |
| Subjects: | K Law K Law > Indonesia Law |
| Divisions: | Fakultas Hukum > S1 Ilmu Hukum |
| Depositing User: | INGGIT KUSUMANINGRUM AULIA SUKAMTO |
| Date Deposited: | 04 Aug 2026 07:50 |
| Last Modified: | 04 Aug 2026 07:50 |
| URI: | http://eprints.ums.ac.id/id/eprint/146779 |
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