Analisis Pengaruh Atribut-Atribut Kualitas Audit Terhadap Kepuasan Klien (Studi Empiris pada Bank Perkreditan Rakyat daerah Surakarta, DIY dan Semarang)

Haryadi, Haryadi and , Drs. Suyatmin Waskito Adi, M.Si (2018) Analisis Pengaruh Atribut-Atribut Kualitas Audit Terhadap Kepuasan Klien (Studi Empiris pada Bank Perkreditan Rakyat daerah Surakarta, DIY dan Semarang). Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The study aims to analyze the influence of client experience, industry expertise, responsiveness, technical competence, executive involvement, audit committee, and reputation to the client satisfaction. Kind of this research is survey research. The population in this study are auditors who work at Public Accounting fir, in Surakarta, Yogyakarta, and Semarang. Determination of sample using purposive sampling and get 41 respondents. The data collected was primery data. Data analysis technique using multiple regresssion analysis. The result of this study indicate that the variables industry expertise, executive involvement, and reputation have influence on the client satisfaction, while the client experience, responsiveness, technical competence, and audit commitee has no influence on the client satisfaction

Item Type: Karya ilmiah (Skripsi)
Uncontrolled Keywords: client experience, industry expertise, responsiveness, technical competence, executive involvement, audit committee, reputation, client satisfaction.
Subjects: H Social Sciences > HF Commerce
Divisions: Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User: HARYADI
Date Deposited: 02 Nov 2018 07:32
Last Modified: 02 Nov 2018 07:32
URI: http://eprints.ums.ac.id/id/eprint/67808

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