Hubungan Antara Harga Diri dengan Kepuasan Konsumen Telkomsel di Kota Solo

Nursabila, Dwi and , Susatyo Yuwono ,S. Psi, M. Si., Psi. (2021) Hubungan Antara Harga Diri dengan Kepuasan Konsumen Telkomsel di Kota Solo. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This research aims to find out is there relationship between self-esteem and telkomsel customer satisfaction in Solo. The data collection techniques in this research use self-esteem scale and consumer satisfaction scale. Population in this research is use 50 Telkomsel consumers samples with age range 20-45 years old and use the Accidental Sampling. The data analysis technique used is the product moment. The result of the study is that there is no relationship between the self-esteem and the satisfaction of Telkomsel consumers. The percentage of self-esteem to consumer satisfaction of 0.4% and the remaining 99.6% is influenced by other factors. Telkomsel customers Self-esteem in medium category and customer satisfaction in medium category Keywords: self-esteem, consumer satisfaction, telkomsel

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Keywords: self-esteem, consumer satisfaction, telkomsel
Subjects:	B Philosophy. Psychology. Religion > BF Psychology
Divisions:	Fakultas Psikologi > Psikologi
Depositing User:	DWI NURSABILA
Date Deposited:	25 Feb 2021 04:45
Last Modified:	25 Feb 2021 04:45
URI:	http://eprints.ums.ac.id/id/eprint/89965

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