Hubungan Daya Tanggap (Responsiveness) Pelayanan Fisioterapi Dengan Tingkat Kepuasan Pasien Peserta Jaminan Kesehatan Nasional Di Rumah Sakit PKU Muhammadiyah Jatinom Klaten

Setiawan, Cahyo and , Arin Supriyadi, SST.FT., M.Fis (2018) Hubungan Daya Tanggap (Responsiveness) Pelayanan Fisioterapi Dengan Tingkat Kepuasan Pasien Peserta Jaminan Kesehatan Nasional Di Rumah Sakit PKU Muhammadiyah Jatinom Klaten. Skripsi thesis, Univeritas Muhammadiyah Surakarta.

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Abstract

service. One of the main dimensions of service quality is responsiveness. Base on the above, it is necessary to conduct research on the performance of the hospitalvinvanveffortvtovmeetvconsumer expectationsvsovthat consumers get satisfaction. Because patient satisfaction on the quality of physiotherapy service is an important indicator in the quality of health services in hospitals.Quality of services is said to be good and satisfactory if the services received are appropriate or exceeded than expected, and vice versa. This study aims to determine the relationship of responsiveness of physiotherapy services with the level of patient satisfaction of participants of national health insurance at the Hospital PKU Muhammadiyah Jatinom Klaten. Research Methods The study was an observational analytics using Cross Sectional Study approach. The sample of this research is 70 respondents and asks to fill out the questionnaire that has been provided with some provisions of the assessment. The study was conducted for 2 weeks, and this study used the technique of Convenience sampling. The Result Based on univariate test showed that most of patient satisfaction level of national health insurance participant at PKU Muhammadiyah Jatinom Klaten Hospital is in satisfied category (91,4%). Conclusions Most of the patient satisfaction level of nasional health insurance participants at PKU Muhammadiyah Jatinom Klaten is in the satisfied category.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Responsiveness, physiotherapy services, patient satisfaction, national health insurance participants
Subjects:	R Medicine > R Medicine (General) R Medicine > RM Therapeutics. Pharmacology
Divisions:	Fakultas Ilmu Kesehatan > Fisioterapi
Depositing User:	CAHYO SETIAWAN
Date Deposited:	11 Aug 2018 07:37
Last Modified:	11 Aug 2018 07:37
URI:	http://eprints.ums.ac.id/id/eprint/65932

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