Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kamar Obat Puskesmas Kabupaten Jepara Tahun 2017

Khoiriyah, Dewi and , Puji Asmini, M.Sc., Apt. (2018) Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kamar Obat Puskesmas Kabupaten Jepara Tahun 2017. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Pharmaceutical service at Community health Center is inseparable activity of the health effort and having a main role to improve the people’s quality service. Health quality service is a health service that satisfy every service users based on the average of satisfaction level. The research’s purpose is to analyse the patients’s satisfaction level to medicine’s room service at Jepara Regency’s Community Health Center in 2017. This is non experimental research with a descriptive method. The data collection used by survey and questioannaire which has been fufilled directly by the patients or their relatives at the medicine’s room at Jepara Regency’s Community Health Center in 2017 with 200 respondent at 5 Community Health Center in Jepara, they are Kalinyamatan Community Health Center, Nalumsari Community Health Center, Batealit Community Health Center, Tahunan Community Health Center, and Jepara Community Health Center. The research conducted on August-November 2017. There are five measured dimension, they are reliability, responsiveness, assurance, emphaty, and tangibles. Based on the category of satisfaction level it can be interpreted as 0,83. This value includes value of 0,81 to 1,00 interpreted high and the satisfaction level stated very satisfied. The total satisfaction index value is 83% stated high satisfied. Based on the result above, the server of medicine’s room in Community Health Center should maintain and improve the quality service so that the consumer will be satisfied with the medicine’s room service at Jepara Regency’s Community Health Center.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Satisfaction, Service, Community Health Center.
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Farmasi > Farmasi
Depositing User:	DEWI KHOIRIYAH
Date Deposited:	26 May 2018 02:20
Last Modified:	26 May 2018 02:20
URI:	http://eprints.ums.ac.id/id/eprint/62662

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