Analisis Pengaruh Pelayanan Terhadap Kepuasan Kerja Karyawan (Studi Pada Bank BTPN di Purwodadi)

, Krisdiyanto and , Drs. Ma'aruf, MM (2018) Analisis Pengaruh Pelayanan Terhadap Kepuasan Kerja Karyawan (Studi Pada Bank BTPN di Purwodadi). Skripsi thesis, Universitas Muhammadiyah Surakarta.

	PDF (Naskah Publikasi) 010 NASKAH PUBLIKASI-2.pdf Download (383kB)
	PDF (Halaman Depan) 01 HALAMAN DEPAN-2.pdf Download (361kB)
	PDF (Bab I) 02 BAB I.pdf Download (42kB)
	PDF (Bab II) 03 BAB II.pdf Restricted to Repository staff only Download (109kB) | Request a copy
	PDF (Bab III) 04 BAB III.pdf Restricted to Repository staff only Download (98kB) | Request a copy
	PDF (Bab IV) 05 BAB IV.pdf Restricted to Repository staff only Download (155kB) | Request a copy
	PDF (Bab V) 06 BAB V.pdf Restricted to Repository staff only Download (53kB) | Request a copy
	PDF (Daftar Pustaka) 07 DAFTAR PUSTAKA.pdf Download (33kB)
	PDF (Lampiran) 08 LAMPIRAN.pdf Restricted to Repository staff only Download (866kB) | Request a copy
	PDF (Pernyataan Publikasi Ilmiah) Keaslian Surat Pernyataan Publikasi.pdf Restricted to Repository staff only Download (42kB) | Request a copy

Abstract

This research target is to know the influence tangible to satisfaction work at BTPN in Purwodadi. To know the influence reliability to satisfaction work at BTPN in Purwodadi. To know the influence responsiveness to satisfaction work at BTPN in Purwodadi. To know the influence assurance to satisfaction work at BTPN in Purwodadi. To know the influence empathy to satisfaction work at BTPN in Purwodadi. Population in this research all employees of Bank BTPN in Purwodadi. Sampel in this research employees amounting to 100 responder. While research method use the convience sampling. Pursuant to this research result known that the variable tangible have the influence to satisfaction work the. variable Reliability have the influence to satisfaction work the. variable Responsive have the influence to satisfaction work the. Variable Assurance have the influence to satisfaction work the. variable Empathy have the influence to satisfaction work. Result of analysis test the F known the Fhitung> Ftabel (33,706 > 2,53), hence Ho refused, Mean by together variable tangible, reliability, responsive, assurance, empathy have an effect on the signifikan to satisfaction work. Result of test of coefficient determination known the adjusted R square (R2) equal to 0,703, meaning variation change of explainable job Satisfaction variable by variable tangible, reliability, responsive, assurance, empathy equal to 70,3%. While the rest equal to 29,7% explained by dissimilar variable outside model.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Tangible, Reliability, Responsive, Assurance, Empathy And Satisfaction Work
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	KRISDIYANTO
Date Deposited:	26 Jan 2018 03:18
Last Modified:	26 Jan 2018 03:18
URI:	http://eprints.ums.ac.id/id/eprint/58560

Actions (login required)

View Item