Hubungan Antara Kualitas Pelayanan Terhadap Kepuasan Pasien Low Back Pain Di Poli Akupunktur Rumah Sakit Ortopedi Prof. Dr. R. Soeharso Surakarta

PRASETYO, RULI AGUNG and , Badar Kirwono, SKM, M.Kes. and , Kusuma Estu Werdani, SKM., M.Kes (2017) Hubungan Antara Kualitas Pelayanan Terhadap Kepuasan Pasien Low Back Pain Di Poli Akupunktur Rumah Sakit Ortopedi Prof. Dr. R. Soeharso Surakarta. Skripsi thesis, UNIVERSITAS MUHAMMADIYAH SURAKARTA.

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Abstract

Low Back Pain (LBP) is a pain that is felt in lower back and this diseases is often expenrienced in developed or developing countries. Service quality has several factors that affect patient satisfaction such as reliability factor, responsiveness, assurance, empathy and physical evidence. This research aims to know the relation between service quality to low back pain patient satisfaction in akupuncture clinic of Ortopedic Prof. DR. R Soeharso Surakarta Hospital. Research method is quantitative with cross sectional study design. Sample of study amounted to 47 respondents. The instrument used in this study is a questionnaire. Univariate and bivariate analysis by chi-square test with significant level p<0,05. The results of research with a univariate test, states that patients with good value of relibility factor get as many as 28 respondents (59,6%), responsiveness 34 respondents (72,3%), assurance 34 respondents (72,3%), empathy 41 respondents (87,2%), physical evidence 36 respondents (76,6%) and who get satisfaction with as much bad value are 13 respondents (27,7%). There are relationship between reliability factor p-value (0,001), responsiveness p-value (0,003), assurance p-value (0,003), empathy p-value (0,004), physical evidence p-value (0,001) to low back pain patient satisfaction in akupunkture clinic of Ortopedi Prof. DR. R. Soeharso Surakarta Hospital.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	kualitas pelayanan (reliabilitas, daya tanggap, jaminan, empati, bukti fisik), kepuasan
Subjects:	R Medicine > RZ Other systems of medicine
Divisions:	Fakultas Ilmu Kesehatan > Kesehatan Masyarakat
Depositing User:	RULI AGUNG PRASETYO
Date Deposited:	10 Nov 2017 09:59
Last Modified:	10 Nov 2017 09:59
URI:	http://eprints.ums.ac.id/id/eprint/57502

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