Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa (Studi Empiris Pada Mahasiswa Program Internasional UMS)

Imaduddin, Royan and , Soepatini , S.E., M.Si., Ph.D (2023) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Mahasiswa (Studi Empiris Pada Mahasiswa Program Internasional UMS). Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This research was conducted to determine the effect of service quality on student satisfaction. The survey was conducted on 70 students. The data analysis technique used is SPSS software. The sampling technique used a purposive sampling technique with the criteria of the Z generation of students. Methods of data analysis using classical assumption testing, multiple linear regression analysis, and hypothesis testing. The independent variables used in this study are tangibles, reliability, responsiveness, assurance and empathy, while the dependent variable is student satisfaction. The results of this study indicate that the tangibles, reliability, responsiveness, assurance and empathy variables have a positive and significant effect on student satisfaction.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Tangibles, Reliability, Responsiveness, Assurance, Empathy and student satisfaction.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	ROYAN IMADUDDIN
Date Deposited:	15 Feb 2023 08:43
Last Modified:	16 Feb 2023 06:42
URI:	http://eprints.ums.ac.id/id/eprint/108972

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