Azarine Firjatullah, Raissa and , Drs. Yuli Tri Cahyono, M.M., Ak., C.A (2025) Pengaruh Penerapan Metode Balance Scorecard Terhadap Kinerja Organisasi Sektor Publik pada Kantor Pelayanan Kekayaan Negara dan Lelang Surakarta. Skripsi thesis, Universitas Muhammadiyah Surakarta.
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Abstract
Public sector organization aim to serve the community by involving diverse stakeholders, such as the House of Representatives, taxpayers, interest groups, and others. However, performance measurement that focuses solely on financial aspects has limitations. Therefore, the Balance Scorecard (BSC) is used as a tool to measurement organizational performance through the customer perspective, internal business process perspective, learning and growth perspective, and financial perspectives. This study aims to examine the impact of implementing the BSC method on the performance of public organizations at the Surakarta State Asset and Auction Service Office. The research is quantitative in nature. The sampling technique used is convenience sampling, with 35 samples meeting the criteria as observation units. The analysis method employed is multiple linear regression. The results provide evidence that the customer perspective and nternal business process perspective influence organizational performance, while the learning and growth prspective and financial perspective do not a affect organizational performance.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | balance scorecard, perspektif pelanggan, perspektf proses bisnis internal, perspektif pembelajaran & pertumbuhan , kinerja organisasi. |
| Subjects: | H Social Sciences > HD Management, Business and Labor H Social Sciences > HF Commerce > Accounting H Social Sciences > HG Finance |
| Divisions: | Fakultas Ekonomi dan Bisnis > S1 Akuntansi |
| Depositing User: | RAISSA AZARINE FIRJATULLAH |
| Date Deposited: | 31 Jul 2025 01:51 |
| Last Modified: | 11 Sep 2025 01:38 |
| URI: | http://eprints.ums.ac.id/id/eprint/136616 |
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