Pengaruh Persepsi Manfaat, Kepercayaan, Kemudahan, Kualitas Layanan, Dan Risiko Terhadap Minat Dalam Penggunaan E-Banking (Studi Empiris Pada Pengguna E-banking BRI Di Surakarta)

Maulani Syaputri, Ade and , Dra. Nursiam, M.H., Ak., CA (2021) Pengaruh Persepsi Manfaat, Kepercayaan, Kemudahan, Kualitas Layanan, Dan Risiko Terhadap Minat Dalam Penggunaan E-Banking (Studi Empiris Pada Pengguna E-banking BRI Di Surakarta). Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The purpose of this study was to analyze the effect of perceived benefits, trustworthiness, convenience, service quality, and risk on the use of E-banking BRI in Surakarta. The method of determining the number of samples using non-probability sampling with incidental sampling technique. The number of samples in this study using the Lemeshow formula, amounting to 96 respondents. The selection of samples or respondents in this study used purposive sampling. The research method used is a quantitative method. The data used are primary data obtained through distributing questionnaires to E-banking users in Surakarta. Testing the analysis using multiple linear regression analysis using the SPSS version 22 program. The results of this study indicate that the perceived benefits and perceived convenience variables have a positive and significant effect on interest in using E-banking with sig values of 0.010 and 0.000, respectively. Meanwhile, the variables of trust perception, service quality perception and risk perception have no significant effect on interest in using E-banking with sig values of 0.344; 0.933; and 0.538.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	perceived benefits, perceived trust, perceived convenience, perceived service quality and perceived risk, interest in using E-banking
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User:	ADE MAULANI SYAPUTRI
Date Deposited:	21 Dec 2021 06:40
Last Modified:	21 Dec 2021 06:40
URI:	http://eprints.ums.ac.id/id/eprint/96221

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