Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Kedai Kopi Di Surakarta

Pranadipta, Haryo and , Prof. Dr. Anton Agus Setyawan, S.E., M.Si (2021) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Kedai Kopi Di Surakarta. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The behavior of customers who return to try goods or services is the basis of satisfaction which has an impact on consumer decisions so that it can increase the company's revenue and profits. Thus the issue of customer satisfaction and service quality is very important to research, now every day every company is trying to improve its service quality for customer retention and satisfaction.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Service Quality, Consumer Satisfaction.
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	HARYO PRANADIPTA
Date Deposited:	16 Oct 2021 01:58
Last Modified:	16 Oct 2021 01:58
URI:	http://eprints.ums.ac.id/id/eprint/94820

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