Pelayanan Konsumen pada Pengembangan Cafe Resto dan Wedangan Cemokot

Kumalasari, Dewi and , Drs. Muhammad Yahya, M.Si (2019) Pelayanan Konsumen pada Pengembangan Cafe Resto dan Wedangan Cemokot. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to describe in a consumer service on the development of a restaurant to be able to compete in millennial territory. This research is a qualitative Ethnographic study involving consumers in Cafe Resto and Wedangan Cemokot which will be taken by 3 consumers and 2 employees as research subjects. These data collection techniques are observation and interviews. While the analysis of data through data reduction, data presentation, and drawing conclusions. The results of this study address that opinion interviews with consumers address physical results that look good enough and the general appearance of restaurants in Cemokot is sufficient. Whereas the results of the employee's opinion in regards to the performance of the employee's performance system and services for consumers are good and adequate. The factors that affect the public facilities that are still not good on wifi. While internal factors in employees who are still not good in the work professional or management performance found in Cemokot restaurant

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Pelayanan Konsumen, pengembangan resto
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Keguruan dan Ilmu Pendidikan > Pendidikan Akuntansi
Depositing User:	DEWI KUMALASARI
Date Deposited:	18 Nov 2019 03:44
Last Modified:	18 Nov 2019 03:44
URI:	http://eprints.ums.ac.id/id/eprint/78708

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