Pengaruh Karakteristik Individu, Kualitas Pelayanan, Kepuasan Terhadap Loyalitas Pasien Di Rs. Indriati Solo Baru

Widiyastuti, Kristina and -, Dr. Muzakar Isa, SE, MSi and -, Dr.dr. Hari Wujoso (2019) Pengaruh Karakteristik Individu, Kualitas Pelayanan, Kepuasan Terhadap Loyalitas Pasien Di Rs. Indriati Solo Baru. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to analyze the Effect of Individual Characteristics, Service Quality, Satisfaction on Patient Loyalty at Rs. Indriati Solo Baru. The sample in this study amounted to 102 consumers at Rs. Indriati Solo Baru using a questionnaire for data collection. The sampling technique using probability convenience sampling method. The data analysis technique uses path analisis. The results of this study indicate that: 1) The Effect of Service Quality on patient satisfaction. 2) The Effect of Service Quality on Patient Loyalty. 3) The Effect of Patient Satisfaction on Patient Loyalty. 4) Satisfaction can mediate between service quality and patient loyalty. 5) There is a Relationship between the Quality of Health Service Quality and Patient Loyalty.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	Service Quality, Satisfaction with Loyalty
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	Unnamed user with username p100170012
Date Deposited:	18 May 2019 04:07
Last Modified:	18 May 2019 04:07
URI:	http://eprints.ums.ac.id/id/eprint/73624

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