Pengaruh Kualitas Pelayanan Kesehatan, Kelas Perawatan Dan Klasifikasi Pasien Terhadap Kepuasan Pasien Rawat Inap Di Rumah Sakit Umum Daerah Dr. Murjani Sampit

Wulandari Ripha, Retno and -, Dr. dr. Hari Wujoso, Sp.F., M.M. and -, Soepatini, M.Si. Ph.D (2018) Pengaruh Kualitas Pelayanan Kesehatan, Kelas Perawatan Dan Klasifikasi Pasien Terhadap Kepuasan Pasien Rawat Inap Di Rumah Sakit Umum Daerah Dr. Murjani Sampit. Thesis thesis, universitas universitas muhammadiyah.

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Abstract

This study aims to determine the effect of the quality of health care, care class and patient classification on inpatient satisfaction at the Regional General Hospital dr. MurjaniSampit. This study uses quantitative causal research with a cross-sectional approach. The population used in this study was inpatients and with a sample of 120 people so there was no risk of being insensitive. The sampling technique in this study was the proportionate stratified random sampling method. To test the hypothesis multiple regression analysis is used. The conclusions that can be drawn from this study are (1) There is the influence of the quality of health services on the satisfaction of inpatients at the Regional General Hospital dr. MurjaniSampit. (2) There is an influence of the care class on the satisfaction of inpatients at the Regional General Hospital dr. MurjaniSampit. (3) There is an influence of the classification of patients on the satisfaction of inpatients at the Regional General Hospital dr. MurjaniSampit

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	quality, quality of health services, class of care, classification of patients, satisfaction, hospital
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	Unnamed user with username p100160061
Date Deposited:	15 Nov 2018 04:55
Last Modified:	15 Nov 2018 05:00
URI:	http://eprints.ums.ac.id/id/eprint/68951

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