Evaluasi Penerapan Indikator Mutu Pelayanan Unit Gawat Darurat Rumah Sakit PKU Muhammadiyah Karanganyar

Siagan Tri Komandono, Achmad and , Drs. M. Farid Wajdi, MM., Ph.D and , Dr. Amin Mustofa, Sp.Ak MARS (2018) Evaluasi Penerapan Indikator Mutu Pelayanan Unit Gawat Darurat Rumah Sakit PKU Muhammadiyah Karanganyar. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to determine: 1) evaluation of the implementation of quality service indicators of emergency unit established by the Ministry of Health of the Republic of Indonesia in PKU Muhammadiyah Hospital Karanganyar; 2) influence of response time to quality of service in Emergency Unit of PKU Muhammadiyah Hospital Karanganyar; 3) the influence of perception between doctor-patient communication on the quality of service in Emergency Unit of PKU Muhammadiyah Hospital Karanganyar. The sample in this research is patient of PKU Muhammadiyah Hospital Karanganyar in last one month which amounted to 140 people. The research instrument used observation sheet and questionnaire. The analysis technique used is regression analysis (multiple regression). Based on the results of analysis: 1) there is a significant influence of response time (X1) and perception between doctor-patient communication (X2) on the quality of service (Y); 2) there is influence of response time (X1) on the quality of service (Y); 3) there is a significant influence perceptions between doctor-patient communication (X2) on the quality of service (Y). Conclusions: 1) The response time of the patients in the Emergency Room of PKU Muhammadiyah Hospital Karanganyar majority is relatively fast; 2) Perception about communicates the doctor - patient in Emergency Room PKU Muhammadiyah Hospital Karanganyar majority classified as less good; 3) The quality of service in Emergency Room PKU Muhammadiyah Hospital Karanganyar mostly classified as quite good; 4) There is influence of response time and perception of communication between doctor - patient to the quality of service at Emergency Room of PKU Muhammadiyah Hospital Karanganyar; 5) perception variable about doctor-patient communication is the most dominant factor influence on the quality of service in Emergency Room of PKU Muhammadiyah Hospital Karanganyar. Penelitian ini bertujuan untuk mengetahui: 1) evaluasi penerapan indikator mutu pelayanan unit gawat darurat yang ditetapkan oleh Kementerian Kesehatan RI di RS PKU Muhammadiyah Karanganyar; 2) pengaruh waktu tanggap terhadap mutu pelayanan di Unit Gawat Darurat RS PKU Muhammadiyah Karanganyar; 3) pengaruh persepsi tentang komunikasi dokter – pasien terhadap mutu pelayanan di Unit Gawat Darurat RS PKU Muhammadiyah Karanganyar. Sampel dalam penelitian ini adalah pasien RS PKU Muhammadiyah Karanganyar pada satu bulan terakhir yang berjumlah 140 orang. Instrumen penelitian menggunakan lembar observasi dan kuesioner. Teknik analisis yang digunakan adalah analisis regresi (multiple regression). Berdasarkan hasil analisis diketahui: 1)terdapat pengaruh yang signifikan waktu tanggap (X1) dan persepsi tentang komunikasi dokter-pasien (X2) terhadap mutu pelayanan (Y); 2) terdapat pengaruh waktu tanggap (X1) terhadap mutu pelayanan (Y); 3) terdapat pengaruh yang signifikan persepsi tentang komunikasi dokter-pasien (X2) terhadap mutu pelayanan (Y). Kesimpulan: 1) Waktu tanggap pasien di UGD RS PKU Muhammadiyah Karanganyar mayoritas tergolong cepat; 2) Persepsi tentang komuniksi dokter – pasien di UGD RS PKU Muhammadiyah Karanganyar mayoritas tergolong kurang baik; 3) Mutu pelayanan di UGD RS PKU Muhammadiyah Karanganyar mayoritas tergolong cukup baik; 4) Terdapat pengaruh waktu tanggap dan persepsi tentang komunikasi dokter – pasien terhadap mutu pelayanan di UGD RS PKU Muhammadiyah Karanganyar; 5) variabel persepsi tentang komunikasi dokter-pasien merupakan faktor yang paling dominan pengaruhnya terhadap mutu pelayanan di UGD RS PKU Muhammadiyah Karanganyar.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	quality of service, response time, the perception of the doctor-patient communication, mutu pelayanan, waktu tanggap, persepsi komunikasi dokter-pasien
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	ACHMAD SIAGAN T
Date Deposited:	12 Feb 2018 05:02
Last Modified:	12 Feb 2018 05:02
URI:	http://eprints.ums.ac.id/id/eprint/60319

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