Utamie, Asmi and , Ihwan Susila, SE., M.Si., Ph.D (2018) Analisis Pengaruh Kualitas Informasi , Kualitas Sistem dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Toko Online. Skripsi thesis, Universitas Muhammadiyah Surakarta.
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Abstract
This study aims to analyze the influence of information quality, system quality, and quality of service to satisfaction at online stores zalora. Respondents taken in this study as many as 121 people. The test results using multiple linear regression analysis, validity and reliability test. The findings obtained in this analysis is partially the quality of information, system quality and service quality has a significant influence on customer satisfaction. Model quality information, system quality, and quality of service to customer satisfaction have a model that fit or able to explain the real situation / actually
| Item Type: | Karya ilmiah (Skripsi) |
|---|---|
| Uncontrolled Keywords: | Information Quality, System Quality, Quality of Service, Consumer Satisfaction. |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | ASMIUTAMIE |
| Date Deposited: | 22 Mar 2018 06:24 |
| Last Modified: | 22 Mar 2018 06:24 |
| URI: | http://eprints.ums.ac.id/id/eprint/59996 |
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