Batas Kewenangan Badan Penyelesaian Sengketa Konsumen Dalam Sengketa Asuransi Jiwa Di Indonesia

Permata, Jasmine Maulina Arifin and , Indah Maulani, S.H., М.Н. (2026) Batas Kewenangan Badan Penyelesaian Sengketa Konsumen Dalam Sengketa Asuransi Jiwa Di Indonesia. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to analyze the legal regulations regarding the authority of the Consumer Dispute Resolution Agency (BPSK) in resolving life insurance disputes and formulate the limits of BPSK's authority based on the provisions of applicable laws and regulations in Indonesia. The study uses a normative juridical method with a statutory and conceptual approach. The data used are secondary data obtained through a literature review of relevant laws and regulations, books, scientific journals, and court decisions, then analyzed qualitatively using a prescriptive method. The results of the study indicate that the authority of BPSK as a consumer dispute resolution agency is regulated in Law Number 8 of 1999 concerning Consumer Protection and elaborated in the Decree of the Minister of Industry and Trade Number 350/MPP/Kep/12/2001. However, the resolution of life insurance disputes is also subject to special regulations in Law Number 40 of 2014 concerning Insurance and Financial Services Authority Regulation Number 22 of 2023 concerning Consumer and Community Protection in the Financial Services Sector. Based on the synchronization of norms and analysis of Medan District Court Decision Number 843/Pdt.Sus-BPSK/2025/PN Mdn, the limits of BPSK's authority are determined by the substance of the dispute, not solely by the status of the parties. Disputes related to the implementation of rights and obligations under insurance policies, the interpretation of clauses, and the payment of claims are part of the legal regime of the insurance and financial services sector, so their resolution must comply with applicable special provisions.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Life Insurance, Consumer Dispute Settlement Agency (BPSK), Authority, Consumer Protection, Financial Services Disputes.
Subjects:	K Law K Law > Indonesia Law K Law > Indonesia Law > Hukum Perdata
Divisions:	Fakultas Hukum dan Ilmu Politik > S1 Ilmu Hukum
Depositing User:	JASMINE MAULINA ARIFIN PERMATA
Date Deposited:	06 Aug 2026 03:02
Last Modified:	06 Aug 2026 03:02
URI:	http://eprints.ums.ac.id/id/eprint/146915

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