Pengaruh Kualitas Layanan E-Learning Terhadap Kepuasan Mahasiswa (Studi Empiris Pada Mahasiswa Universitas Muhammadiyah Surakarta Program Studi Manajemen)

Aliffianto, Setiawan Gilang and , Muhammad Sholahuddin, S.E., M.Si., Ph.D (2022) Pengaruh Kualitas Layanan E-Learning Terhadap Kepuasan Mahasiswa (Studi Empiris Pada Mahasiswa Universitas Muhammadiyah Surakarta Program Studi Manajemen). Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to analyze the effect of e-learning service quality on student satisfaction. This explanatory research used 96 samples of UMS management program students. Methods of collecting data using a questionnaire and processed using Partial Least Square (PLS) analysis tool with SmartPLS 3.0 software. The results show that the quality of e-learning services is a second-order construct consisting of three factors, namely, e-learning systems, educators and administrative services. The e-learning system is the most important dimension of the quality of e-learning services, followed by educators and administrative services. In addition, the overall quality of e-learning services is positively related to student satisfaction.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Quality of e-learning services, student satisfaction, E-learning
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	SETIAWAN GILANG ALIFFIANTO
Date Deposited:	08 Feb 2022 04:59
Last Modified:	08 Feb 2022 04:59
URI:	http://eprints.ums.ac.id/id/eprint/97227

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