Dwi Pratiwi, Novianti and , Dr Fatchan Achyani, SE, M.Si (2021) Analisis Pengaruh Kemampuan Teknologi Informasi, kemudahan,Risiko, Fitur Layanan , Dan Kredibilitas Terhadap Minat Nasabah Menggunakan Internet Banking : Kepuasan Nasabah Sebagai Variabel Moderating (Studi Empiris pada Nasabah Bank BRI yang Menggunakan Internet Banking di Kabupaten Rembang). Skripsi thesis, Universitas Muhammadiyah Surakarta.
![[img]](http://eprints.ums.ac.id/style/images/fileicons/application_pdf.png) |
PDF (Naskah Publikasi)
Naskah Publikasi.pdf Download (1MB) |
|
PDF (Halaman Depan)
Halaman Depan-5.pdf Download (2MB) |
|
PDF (Bab I)
Bab I.pdf Download (174kB) |
|
PDF (Bab II)
Bab II.pdf Restricted to Repository staff only Download (190kB) |
|
PDF (Bab III)
Bab III.pdf Restricted to Repository staff only Download (168kB) |
|
PDF (Bab IV)
Bab IV.pdf Restricted to Repository staff only Download (351kB) |
|
PDF (Bab V)
Bab V.pdf Restricted to Repository staff only Download (47kB) |
|
PDF (Daftar Pustaka)
Daftar Pustaka.pdf Download (160kB) |
|
PDF (Lampiran)
Lampiran.pdf Restricted to Repository staff only Download (1MB) |
|
PDF (Surat Pernyataan Publikasi)
Surat Pernyataan Publikasi.pdf Restricted to Repository staff only Download (575kB) |
Abstract
This research aims to analyze the influence of information technological capabilities, ease, risks, service features, and credibility to customers' interest in using internet banking with customer satisfaction as a moderating variable. Used in this study population was the customers Bank BRI in Rembang. The data used in this research is primary data and data collection was performed using a questionnaire. The technique of the sample collection by way of a technique of purposive sampling. The total sample used as many as 100 respondents. The analysis of the data used is Moderated Regression Analysis to test the moderating variables. Research result indicate that the variable risks not effect the customers' interest in using internet banking. While variable information technological capabilities, ease, service features, and credibility effect the customers' interest in using internet banking. Research results also that the customer satisfaction proved not able to moderate the influence information technological capabilities, ease, service features, and credibility effect the customers interest in using internet banking. But the customer satisfaction able to moderated risks to customers' interest in using internet banking.
| Item Type: | Karya ilmiah (Skripsi) |
|---|---|
| Uncontrolled Keywords: | information technological capabilities, ease, risks, service features, credibility, customer satisfaction, customers interest in using internet banking. |
| Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting H Social Sciences > HJ Public Finance |
| Divisions: | Fakultas Ekonomi dan Bisnis > Akuntansi |
| Depositing User: | NOVIANTI DWI PRATIWI |
| Date Deposited: | 25 Nov 2021 02:26 |
| Last Modified: | 25 Nov 2021 02:26 |
| URI: | http://eprints.ums.ac.id/id/eprint/96003 |
Actions (login required)
 |
View Item |
