Desain Instrumen Evaluasi Dan Pengukuran Kepuasan Pengguna Terhadap Pengelolaan Pendidikan Di Universitas Muhammadiyah Surakarta

Saraswati, Cindy and , Hari Prasetyo, S.T., M.T., Ph.D (2020) Desain Instrumen Evaluasi Dan Pengukuran Kepuasan Pengguna Terhadap Pengelolaan Pendidikan Di Universitas Muhammadiyah Surakarta. Skripsi thesis, Universitas Muhammadiyah Surakarta.

	PDF (Naskah Publikasi) NASKAH PUBLIKASI.pdf Download (2MB)
	PDF (Halaman Depan) HALAMAN DEPAN.pdf Download (2MB)
	PDF (Bab I) BAB I.pdf Download (379kB)
	PDF (Bab II) BAB II.pdf Restricted to Repository staff only Download (605kB) | Request a copy
	PDF (Bab III) BAB III.pdf Restricted to Repository staff only Download (100kB) | Request a copy
	PDF (Bab IV) BAB IV.pdf Restricted to Repository staff only Download (3MB) | Request a copy
	PDF (Bab V) BAB V.pdf Restricted to Repository staff only Download (113kB) | Request a copy
	PDF (Daftar Pustaka) DAFTAR PUSTAKA.pdf Download (168kB)
	PDF (Lampiran) LAMPIRAN.pdf Restricted to Repository staff only Download (2MB) | Request a copy
	PDF (Surat Pernyataan Publikasi) SURAT PERNYATAAN.pdf Restricted to Repository staff only Download (861kB) | Request a copy

Abstract

Higher education institutions in Indonesia must have good quality education in order to produce young people who are creative, innovative, disciplined, responsible, and able to compete in the millennial era. The ranking of tertiary institutions in Indonesia at regional and international levels is still very low. The Indonesian government through BAN-PT is trying to create quality standard of education quality that are summarized in nine accreditation criteria. UMS through LJM seeks to improve the quality of education by developing user satisfaction instruments that refer to nine accreditation criteria. To assist LJM in making this happen, the activity in this study is to design instruments and measure user satisfaction with the management of education at UMS. This research applies the SERVQUAL method which is divided into five dimensions. The output of this research is the establishment of a valid and reliable user satisfaction instrument. The results of the satisfaction measurement show that the university has been trying to meet user expectations of 84.44% with an average gap of -0.423, so it can be said to be satisfied with the existing services, but it is still necessary to increase the quality of these services.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Kepuasan Pengguna, Pendidikan, SERVQUAL, UMS
Subjects:	H Social Sciences > HN Social history and conditions. Social problems. Social reform L Education > LC Special aspects of education
Divisions:	Fakultas Teknik > Teknik Industri
Depositing User:	CINDY SARASWATI
Date Deposited:	24 Aug 2020 01:41
Last Modified:	24 Aug 2020 01:41
URI:	http://eprints.ums.ac.id/id/eprint/85512

Actions (login required)

View Item