Hubungan Mutu Pelayanan dengan Kepuasan Pasien BPJS Rawat Inap Kelas III di RSUD dr. Soeratno Gemolong

Junistian, Hervi Hilda and , Sri Darnoto S.KM M.PH and , Tanjung Anitasari I.K., SKM., M.Kes (2018) Hubungan Mutu Pelayanan dengan Kepuasan Pasien BPJS Rawat Inap Kelas III di RSUD dr. Soeratno Gemolong. Skripsi thesis, Universitas Muhammadiyah Surakarta.

	PDF (Naskah Publikasi) NASKAH PUBLIKASI.pdf Download (521kB)
	PDF (Halaman Depan) HALAMAN DEPAN.pdf Download (922kB)
	PDF (Bab I) BAB I.pdf Download (179kB)
	PDF (Bab II) BAB II.pdf Restricted to Repository staff only Download (290kB)
	PDF (Bab III) BAB III.pdf Restricted to Repository staff only Download (374kB)
	PDF (Bab IV) BAB IV.pdf Restricted to Repository staff only Download (138kB)
	PDF (Bab V) BAB V.pdf Restricted to Repository staff only Download (169kB)
	PDF (Bab VI) BAB VI.pdf Restricted to Repository staff only Download (90kB)
	PDF (Daftar Pustaka) DAFTAR PUSTAKA.pdf Download (92kB)
	PDF (Lampiran) LAMPIRAN.pdf Restricted to Repository staff only Download (2MB)
	PDF (Surat Pernyataan) SURAT PERNYATAAN.pdf Restricted to Repository staff only Download (64kB)

Abstract

Patient satisfaction is one indicator of the quality of health services. RSUD dr. Soeratno Gemolong in inpatient services, the quality guarantor team has not run well. This study aims to analyze the relationship between service quality and satisfaction of class III BPJS patients in dr. Soeratno Gemolong. This type of research is observational analytic, with a cross sectional approach. The study population was 129 respondents. The sample obtained was 129 respondents with the sampling technique namely exhaustive sampling. Data collection uses interviews. Data analysis used fisher exact test with p-value 0,000. Shows there is a relationship between the quality of service and the satisfaction of BPJS patients in class III hospitalization in RSUD dr. Soeratno Gemolong (p-value = 0,000).

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Keyword : Quality of service, patient satisfaction, BPJS
Subjects:	R Medicine > R Medicine (General)
Divisions:	Fakultas Ilmu Kesehatan > Kesehatan Masyarakat
Depositing User:	HERVI HILDA JUNISTIAN
Date Deposited:	15 Nov 2018 06:39
Last Modified:	04 Apr 2019 08:19
URI:	http://eprints.ums.ac.id/id/eprint/69125

Actions (login required)

View Item