Iqbal, Muhammad and , Dra. Wuryaningsih DL, MM (2018) Faktor-faktor yang Mempengaruhi Kepuasan Konsumen serta Dampaknya terhadap Loyalitas Konsumen dalam Jasa Kereta Api. Skripsi thesis, Universitas Muhammadiyah Surakarta.
![]() |
PDF (Naskah Publikasi)
np iqbal.pdf Download (529kB) |
![]() |
PDF (Halaman Depan)
HALAMAN DEPAN-24.pdf Download (309kB) |
![]() |
PDF (Bab I)
BAB I.pdf Download (229kB) |
![]() |
PDF (Bab II)
BAB II.pdf Restricted to Repository staff only Download (172kB) | Request a copy |
![]() |
PDF (Bab III)
BAB III.pdf Restricted to Repository staff only Download (207kB) | Request a copy |
![]() |
PDF (Bab IV)
BAB IV.pdf Restricted to Repository staff only Download (340kB) | Request a copy |
![]() |
PDF (BAB V)
BAB V.pdf Restricted to Repository staff only Download (85kB) | Request a copy |
![]() |
PDF (Daftar Pustaka)
DAFTAR PUSTAKA.pdf Download (73kB) |
![]() |
PDF (Lampiran)
Lampiran.pdf Restricted to Repository staff only Download (331kB) | Request a copy |
![]() |
PDF (Surat Pernyataan Publikasi Ilmiah)
muh IQBAL SCAN.pdf Restricted to Repository staff only Download (732kB) | Request a copy |
Abstract
The analysis of this research is about the factors that influence customer satisfaction and its impact on consumer loyalty in Railway Services. Study conducted on Railway Services. Samples taken in the study were 100 respondents who used Railway Services. The analytical method used is Path analysis, validity test and reliability test. Based on the results of the analysis found, it can be explained that both indirect and direct consumer confidence and service quality have a positive and significant influence on customer satisfaction which has an impact on positively influencing consumer loyalty.
Item Type: | Karya ilmiah (Skripsi) |
---|---|
Uncontrolled Keywords: | Consumer Confidence, Service Quality, Consumer Satisfaction, Consumer Loyalty |
Subjects: | H Social Sciences > HF Commerce |
Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
Depositing User: | MUHAMMAD IQBAL |
Date Deposited: | 02 Oct 2018 07:09 |
Last Modified: | 02 Oct 2018 07:12 |
URI: | http://eprints.ums.ac.id/id/eprint/67255 |
Actions (login required)
![]() |
View Item |