Kemampuan Interpersonal Pada Tour Leader Biro Wisata Expose Enterprise

Dhiasti, Rahdia Shella and , Susatyo Yuwono S.Psi., M.Si. (2017) Kemampuan Interpersonal Pada Tour Leader Biro Wisata Expose Enterprise. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The purpose of this research was to know how tour leader’s interpersonal skill dynamics of Expose Enterprise Agency Travel. The research used qualitative approach with 7 subjects, whom chosen by purposive sampling. The method used of this study was observation and interview to 3 tour leaders, boss of Expose Enterprise Agency Travel, and 3 customers. The result of this research showed that tour leader’s interpersonal skill dynamics of Expose Enterprise Agency Travel is basic action of tour leader, that appropriate with SOP/the rules, give the best services, make customers feel comfort, make customers close with them, consequences. The tour leader’s feeling basic action is happy, comfort and calm. The customer’s feeling are glad and satisfied. The future tour leader’s act are they will keep their image as a good tour leader, respectful, friendly, make evaluation and innovation, accept the critics and fix it, give the best service, improve their knowledge and some new destination place. Keywords : interpersonal skill, tour leader, tourism.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	interpersonal skill, tour leader, tourism.
Subjects:	B Philosophy. Psychology. Religion > B Philosophy (General)
Divisions:	Fakultas Psikologi > Psikologi
Depositing User:	RAHDIA SHELLA DHIASTI
Date Deposited:	19 Aug 2017 01:24
Last Modified:	19 Aug 2017 01:24
URI:	http://eprints.ums.ac.id/id/eprint/55770

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