Pengukuran E-Goverenment Service Quality Terhadap Satisfaction Dan Loyality Pada Layanan Pajak Online di Kabupaten Semarang

Fatima, Riza and , Prof. Dr. Anton Agus Setyawan, S.E., M.Si. (2023) Pengukuran E-Goverenment Service Quality Terhadap Satisfaction Dan Loyality Pada Layanan Pajak Online di Kabupaten Semarang. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to analyze the measurement of e-government service quality on satisfaction and loyalty in online tax services in Semarang Regency. The data used is primary data taken by distributing questionnaires using a Likert measurement scale. The data analysis technique of this research uses multiple linear regression with the SPSS version 22 program. The results of this study indicate that the e-government service quality (X1) and satisfaction (X2) variables on loyalty (Y) partially have a positive and significant effect on tax service loyalty. on line.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Digital Marketing, Product Quality and Purchasing Decisions
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	RIZA FATIMA
Date Deposited:	17 Feb 2023 03:57
Last Modified:	17 Feb 2023 03:57
URI:	http://eprints.ums.ac.id/id/eprint/109179

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