Pengaruh Kualitas Pelayanan E-Banking Terhadap Kepuasan Pelanggan Bank BRI Nguter Kabupaten Sukoharjo

Tanizar, Ledy Corazon Aquino and , Ihwan Susila, S.E., M.Si., Ph.D. (2022) Pengaruh Kualitas Pelayanan E-Banking Terhadap Kepuasan Pelanggan Bank BRI Nguter Kabupaten Sukoharjo. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The purpose of this study was to examine the relationship between the dimensions of E-Banking service quality on customer satisfaction at BRI Nguter bank to determine which dimensions have the potential to have an influence on customer satisfaction. The technique used in sampling in this study is purposive sampling with a sample of 100 respondents. The research method used is multiple linear regression analysis. The results showed that the dimensions of responsiveness and empathy had a significant effect on customer satisfaction. Meanwhile, the tangible, reliability and assurance dimensions have no effect on customer satisfaction.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	tangible, reliability, responsiveness, assurance, empathy, service quality, and customer satisfaction
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HJ Public Finance
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	LEDY CORAZON AQUINO TANIZAR
Date Deposited:	06 Jul 2022 05:37
Last Modified:	06 Jul 2022 05:37
URI:	http://eprints.ums.ac.id/id/eprint/101250

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