Items where Author is "Saputro, Dwi Agus"

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Saputro, Dwi Agus (2007) Analis Mutu Pelayanan Jasa Perbankan Dengan Metode Service Quality Dan Quality Function Deployment (QFD)di PD. BPR BKK Taman Kabupaten Pemalang. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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