Items where Author is "Hartanto, Jodik"

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Hartanto, Jodik and , Ihwan Susila, SE., M.Si., Ph.D (2017) Pengaruh Pemulihan Layanan (Service Recovery) Terhadap Loyalitas Pelanggan Pada Belanja Online. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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