Analisis Kualitas Layanan Dalam Perspektif Pelanggan Di Perusahaan Daerah Air Minum Kabupaten Grobogan

Wicaksono, Prabowo and , Mahameru Rosy Rochmatullah, S.E., M.Si. (2021) Analisis Kualitas Layanan Dalam Perspektif Pelanggan Di Perusahaan Daerah Air Minum Kabupaten Grobogan. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The purpose of this study was to analyze the effect of service quality on customer satisfaction of Grobogan Regional Drinking Water Company. The population in this study is 30,316 and the sample can be said to be 100 people using the Slovin formula. The results show that the quality dimension does not meet customer satisfaction because the results of service quality using perceptual assessments in the hope that there is a gap or the expected value is greater than the perception assessment through the questionnaire that the researcher made. The purpose of this study was to analyze the effect of service quality on customer satisfaction of Grobogan Regional Drinking Water Company. The population in this study is 30,316 and the sample can be said to be 100 people using the Slovin formula. The results show that the quality dimension does not meet customer satisfaction because the results of service quality using the difference in perceptions in the hope that there is a gap or the expected value is greater than the perception assessment through the questionnaire that the researcher made.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Kualitas layanan, kepuasan pelanggan, empathy, responsiveness, assurance, reliability, tangible.
Subjects:	H Social Sciences > HC Economic History and Conditions H Social Sciences > HJ Public Finance
Divisions:	Fakultas Ekonomi dan Bisnis > Akuntansi
Depositing User:	PRABOWO WICAKSONO
Date Deposited:	07 May 2021 03:33
Last Modified:	07 May 2021 03:33
URI:	http://eprints.ums.ac.id/id/eprint/90978

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