Hubungan Antara Dukungan Sosial Dengan Kualitas Pelayanan Kesehatan di Puskesmas Cilacap Selatan II

Kamalia, Susvita and , Supratman, SKM., M.Kes., Ph.D. (2021) Hubungan Antara Dukungan Sosial Dengan Kualitas Pelayanan Kesehatan di Puskesmas Cilacap Selatan II. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Background:.Health standards have been determined, but problems are still found that refer to the dimensions of health service satisfaction, namely regarding access to health services, inadequate facilities, and slow service processes. Meanwhile, social support is one of the factors affecting the quality of health services. Research objective: This study was conducted to determine whether there is a relationship between social support and quality of health services at Puskesmas Cilacap Selatan II. Research method: This study uses a descriptive correlation. Population This study used an average monthly visit of puskesmas visitors of 2305. The sampling method was using consecutive sampling technique as many as 96 people. Statistical test using Rank Spearman. Data analysis using computer software. Result: The results of this study 52 respondents (54.9%) received adequate social support and 80 respondents (83.3%) stated that the quality of health services was in the medium category p = 0.009 <0.05. Social support for service quality influences each other with a moderate relationship interpretation. Conclusion: There is a relationship between social support and the quality of health services at Puskesmas Cilacap Selatan II (p-value = 0.009). Keywords: social support, quality of health service

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Dukungan sosial, Kualitas pelayanan kesehatan
Subjects:	R Medicine > RT Nursing
Divisions:	Fakultas Ilmu Kesehatan > Keperawatan
Depositing User:	SUSVITA KAMALIA
Date Deposited:	23 Apr 2021 02:44
Last Modified:	23 Apr 2021 02:45
URI:	http://eprints.ums.ac.id/id/eprint/90594

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