Desain Instrumen Evaluasi Dan Pengukuran Kepuasan Pengguna Terhadap Luaran Dan Capaian Universitas Muhammadiyah Surakarta

Sulviana, Silky Riska and -, Hari Prasetyo, ST, MT, Ph.D (2021) Desain Instrumen Evaluasi Dan Pengukuran Kepuasan Pengguna Terhadap Luaran Dan Capaian Universitas Muhammadiyah Surakarta. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The increase in the number of tertiary institutions is in line with the improvement in the quality of tertiary education. Efforts to improve the quality of higher education are characterized by a shift in the input-process-based paradigm to output-outcome-based. The measurement of user satisfaction is one of the aspects assessed in the new instrument at this time. The Muhammadiyah University of Surakarta seeks to build a system to accommodate the measurement of user satisfaction, especially on the outcomes and performance criteria. The aim is to validate quantitative internal data with qualitative external information. Therefore, this study aims to design a valid and reliable instrument so that it can be a reference in the process of measuring satisfaction on the outcomes and performance criteria. The method used in this study is the service quality. The test results show that the instrument for evaluating user satisfaction outcomes and achievements is valid and reliable. The results of measurements of satisfaction on educational outcomes meet the expectations of users by 97.98%, research outcomes by 92.46% and outcomes for community service by 96.82%. This percentage has met the satisfaction standards but it is necessary to improve the quality of each service

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Kepuasan Pengguna, Servqual
Subjects:	H Social Sciences > HA Statistics H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HN Social history and conditions. Social problems. Social reform L Education > L Education (General)
Divisions:	Fakultas Teknik > Teknik Industri
Depositing User:	SILKY RISKA SULVIANA
Date Deposited:	23 Feb 2021 03:02
Last Modified:	23 Feb 2021 03:02
URI:	http://eprints.ums.ac.id/id/eprint/89854

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