Pengaruh Dimensi Kualitas Pelayanan Terhadap Loyalitas Pasien Rs PKU ‘Aisyiyah Boyolali

Paidin, paidin and , Drs. Wiyadi, M.M., Ph.D. and , Dra. Rina Trisnawati, M.Si, Ph.D, Ak, CA. (2020) Pengaruh Dimensi Kualitas Pelayanan Terhadap Loyalitas Pasien Rs PKU ‘Aisyiyah Boyolali. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to influence the dimensions of service quality on patient loyalty of Rs Pku 'Aisyiyah Boyolali. The sample in this study amounted to 100 patients at PKU Aisyiah Boyolali Hospital using a questionnaire for data collection. The sampling technique used non probability sampling method. The data analysis technique used multiple linear regression analysis. The results of this study indicate that: 1) assurance has no effect on loyalty. 2) tangible, responsiveness, reliability and empathy have an influence on loyalty.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	dimensions of service quality, patient loyalty of PKU Aisyiyah Boyolali Hospital
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	PAIDIN
Date Deposited:	20 Nov 2020 01:37
Last Modified:	20 Nov 2020 01:38
URI:	http://eprints.ums.ac.id/id/eprint/87517

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