Pengaruh Kualitas Pelayanan, Usia, Tingkat Pendidikan, Jenis Kelamin, Dan Status Perkawinan Terhadap Kepuasan Dan Kepercayaan Pasienrawat Inap Di Rumah Sakit Parudr. Ario Wirawan Salatiga

Muzer, Achmat and , Dr. H. Hari Wujoso, dr., Sp.F., M.M. (2020) Pengaruh Kualitas Pelayanan, Usia, Tingkat Pendidikan, Jenis Kelamin, Dan Status Perkawinan Terhadap Kepuasan Dan Kepercayaan Pasienrawat Inap Di Rumah Sakit Parudr. Ario Wirawan Salatiga. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The aim of this research is to determine the effect of service quality, age, gender, and marital status on satisfaction and trust of inpatients at the Lung Hospital, dr. ArioWirawanSalatiga. The instrument used in this study was a questionnaire, while the analysis technique used in this study was the Path Analysis. The direct effect test was carried out by using the t test, while the indirect effect was tested by using the sobel test. The results of this study indicate that empirically service quality, age, education level, and marital status have a significant positive effect on patient satisfaction, while gender is not proven to have an effect on patient satisfaction.The results also showed that patient satisfaction had a significant effect on patient trust. In addition, it was also explained that patient satisfaction did not interfere with the effect of service quality, age, gender, and marital status on patient trust.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	Kualitas Pelayanan, Usia, Tingkat Pendidikan, Jenis Kelamin, Status Perkawinan, Kepuasan Pasien, Kepercayaan Pasien
Subjects:	H Social Sciences > H Social Sciences (General) R Medicine > R Medicine (General)
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	Unnamed user with username p100170001
Date Deposited:	20 Nov 2020 06:51
Last Modified:	20 Nov 2020 06:51
URI:	http://eprints.ums.ac.id/id/eprint/87274

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