Desain Instrumen Evaluasi dan Pengukuran Kepuasan Pengguna Terhadap Kebijakan Kemahasiswaan Universitas Muhammadiyah Surakarta

Hafsari, Atria Tri and , Hari Prasetyo, ST, MT, Ph.D (2020) Desain Instrumen Evaluasi dan Pengukuran Kepuasan Pengguna Terhadap Kebijakan Kemahasiswaan Universitas Muhammadiyah Surakarta. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Higher education in Indonesia is increasing. The increase in the number of universities in Indonesia must be balanced with an increase in the quality of higher education. So that universities are required to improve the quality of education. BANPT has sought to improve the quality of education by issuing new instruments with nine criteria. At present UMS does not have an instrument used to measure user satisfaction, especially on the criteria of three students who fit the new instrument. Therefore this study aims to design a valid and reliable instrument and can be used to measure satisfaction with one of the nine accreditation criteria, which is related to the criteria of three student affairs. The method used in this research is SERVQUAL. The results of this study are the establishment of a valid and reliable criteria for measuring three user satisfaction. The results of satisfaction measurements showed that the student bureau fulfills user expectations by 84.99%. MMC of 77.93%, BKPP of 82.82%, and BAA of 92.22%, this figure has met the standards so that it can be said to be good. But every bureau needs to improve service quality.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	SERVQUAL, Kepuasan Pengguna
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management L Education > LG Individual institutions (Asia. Africa)
Divisions:	Fakultas Teknik > Teknik Industri
Depositing User:	ATRIA TRI HAFSARI
Date Deposited:	05 Nov 2020 06:52
Last Modified:	05 Nov 2020 06:52
URI:	http://eprints.ums.ac.id/id/eprint/86716

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