Hubungan Akses Layanan Kesehatan dan Kepuasan dengan Loyalitas Pasien

Siti, Tur and , Noor Alis Setiyadi, SKM., MKM., Dr.Ph (2020) Hubungan Akses Layanan Kesehatan dan Kepuasan dengan Loyalitas Pasien. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Patient loyalty is a behavior that reflects a customer loyalty to a provider that provides a health service. Loyalty is one of the keys to business success and can balance profitability for healthcare providers.This study aims to assess patient loyalty in terms of health service access and satisfaction factors.The type of research used is a literature review approach. Articles are searched through electronic databases, namely google scholar, research gate, academia edu, and elsevier science direct. Based on the results of the study, 70% of the respondents were female and the average level of education of the respondents was SMA / MA. With regard to research methods, all articles present univariate and bivariate analyzes. Meanwhile, based on the bivariate analysis, service access and satisfaction factors directly influence the creation of patient loyalty (p <0.05). It can be concluded that there is a relationship between access to health services and satisfaction with patient loyalty as well as recommendations for health institutions, namely to continue to improve and maintain patient satisfaction as an effort to increase the profitability of health services. Keywords: Access to health services, patient satisfaction and loyalty.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Akses layanan kesehatan, kepuasan, loyalitas pasien
Subjects:	R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	Fakultas Ilmu Kesehatan > Kesehatan Masyarakat
Depositing User:	TUR SITI
Date Deposited:	21 Aug 2020 03:29
Last Modified:	21 Aug 2020 03:29
URI:	http://eprints.ums.ac.id/id/eprint/85298

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