Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien RSI Nashrul Ummah Lamongan

Kurniawan, Ardianto and -, Farid Wajdi, Drs., M.M., Ph.D. and -, Dr Muzakar Isa, Se., M.Si (2019) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien RSI Nashrul Ummah Lamongan. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The purpose of this study was to determine the effect of service quality from the dimensions of service quality, namely tangibles, reliability, responsiveness, assurance, and empathy to patient satisfaction. The sample used in this study amounted to 100 respondents. The sampling method using purposive sampling. Data collection using questionnaires. Data analysis method used is quantitative analysis using the validity test, reliability test, F test, coefficient of determination, t test and multiple linear analysis. Based on the results of the study showed that the quality of service consisting of Tangibles, Reability, Responsiveness, Assurance, and Empathy variables simultaneously or jointly had a significant effect on patient satisfaction. whereas partially, the Responsiveness, Assurance, and Empathy variables were proven to have a significant effect on satisfaction. While Tangibles and Reability partially were not proven to have a significant effect on satisfaction.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	Keandalan, Bukti fisik, Daya tanggap, Jaminan, Empati, Kepuasan pasien.
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	Unnamed user with username p100170023
Date Deposited:	25 Feb 2020 01:24
Last Modified:	25 Feb 2020 01:24
URI:	http://eprints.ums.ac.id/id/eprint/81685

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