pengaruh kualitas pelayanan terhadap kepuasan pasien rawat inap di Rumah Sakit PKU Muhammadiyah Karanganyar

Widuri, Harlian Woro and -, Dr.dr. Hari Wujoso and -, Wiyadi,M.M.,Ph.D. (2020) pengaruh kualitas pelayanan terhadap kepuasan pasien rawat inap di Rumah Sakit PKU Muhammadiyah Karanganyar. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to analyze the effect of service quality on patient satisfaction inpatient at RS PKU Muhammadiyah Karanganyar. The sample in this study amounted to 120 consumers at RS PKU Muhammadiyah Karanganyar using a questionnaire for data collection. The sampling technique using nonprobability sampling insidental method. The data analysis technique uses multiple linear regression analysis. The results of this study indicate that: 1) The Effect of Tangibles on patient satisfaction inpatient. 2) The Effect of Assurance on patient satisfaction inpatient. 3) The Effect of Responsiveness on patient satisfaction inpatient. 4) The Effect of Reliability on patient satisfaction inpatient. 5) The Effect of Empathy on patient satisfaction inpatient.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	Bukti fisik, Jaminan, Daya tanggap, Kehandalan, Empati, Kepuasan
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	HARLIAN WORO WIDURI
Date Deposited:	21 Feb 2020 04:22
Last Modified:	21 Feb 2020 04:22
URI:	http://eprints.ums.ac.id/id/eprint/80999

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