Analisis Penerapan Lean Hospital Terhadap Kepuasan Konsumen Rumah Sakit PKU Muhammadiyah Surakarta

Handoyo, Dwi and -, Adji, Sp. Dr. dr. Iwan Setiawan THT-KL and -, Dr. Muzakar Isa, SE. M.Si (2019) Analisis Penerapan Lean Hospital Terhadap Kepuasan Konsumen Rumah Sakit PKU Muhammadiyah Surakarta. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Hospital health service business is currently considered inefficient because there are still many wastes found in its business processes. Lean hospital is a series of concepts, principles and tools used to eliminate waste and create activities that add value (value added) seen from the perspective of consumers. The purpose of this study was to analyze the effect of lean hospital variables consisting of quality, cost, delivery, safety. morals and the environment towards consumer satisfaction PKU Muhammadiyah Hospital Surakarta. This type of research is quantitative research. The study sample was 130 inpatients. Data collection using questionnaires and multiple linear regression analysis. The results showed that the variables of service quality, cost, safety, morals and environment had a positive and significant effect on patient satisfaction, while the delivery variable had a positive but not significant effect on patient satisfactionKeywords: Lean Hospital, Waste, Value Added, Consumer Satisfaction Keywords: Lean Hospital, Waste, Value Added, Consumer Satisfaction

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	Lean Hospital, Waste, Value Added, Kepuasan Konsumen
Subjects:	R Medicine > R Medicine (General) X General Subject
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	DWI HANDOYO
Date Deposited:	20 Nov 2019 03:56
Last Modified:	20 Nov 2019 03:56
URI:	http://eprints.ums.ac.id/id/eprint/78853

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