Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien BPJS Rawat Jalan Poli Penyakit Dalam Di RSUD Dr. Soeratno Gemolong

Firdaus, Arini Curri and -, Sri Sugiarsi, SKM, M.Kes and -, Purwanti, SKM., M. kes (2019) Hubungan Mutu Pelayanan Kesehatan Dengan Kepuasan Pasien BPJS Rawat Jalan Poli Penyakit Dalam Di RSUD Dr. Soeratno Gemolong. Skripsi thesis, Universitas Muhammadiyah Surakarta.

	PDF (Naskah Publikasi) Naskah Publikasi.pdf Download (551kB)
	PDF (Halaman Depan) Halaman Depan.pdf Download (838kB)
	PDF (Bab I) Bab I.pdf Download (236kB)
	PDF (Bab II) Bab II.pdf Restricted to Repository staff only Download (357kB) | Request a copy
	PDF (Bab III) Bab III.pdf Restricted to Repository staff only Download (325kB) | Request a copy
	PDF (Bab IV) Bab IV.pdf Restricted to Repository staff only Download (230kB) | Request a copy
	PDF (Bab V) Bab V.pdf Restricted to Repository staff only Download (191kB) | Request a copy
	PDF (Bab VI) Bab VI.pdf Download (167kB)
	PDF (Daftar Pustaka) Daftar Pustaka.pdf Download (231kB)
	PDF (Lampiran) Lampiran.pdf Restricted to Repository staff only Download (351kB) | Request a copy
	PDF (Surat Pernyataan Publikasi) Surat Pernyataan Publikasi.pdf Restricted to Repository staff only Download (250kB) | Request a copy

Abstract

Patient satisfaction is one indicator of the quality of health services at Dr. Soeratno Gemolong hospital in outpatient services. The quality assurance team has not run well. This study aims to determine the relationship between the quality of health services and the satisfaction of BPJS patients outpatient in internal medicine in Dr. Soeratno Gemolong Hospital from the aspect of tangibles, reliability, responsiveness, assurance, emphaty and analyze the relationship between the quality of health services and the satisfaction of BPJS patients outpatient poly internal medicine at Dr. Soeratno Gemolong hospital. This type of research is observasional analytic with cross sectional appoarch. The study population was 1200 people. The sample obtained was 291 respondents with the sampling technique namely accidental sampling. Data collection using a questionnaire. Data analysis using the spearman rank test with the result of a probability value of less than 0,05. Conclusions from this study indicate showed a correlation between the quality of health services and the satisfaction of BPJS patients in outpatient poly disease in Dr. Soeratno Gemolong hospital. Recommendations for health workers at Dr. Soeratno Gemolong hospital in outpatient installation to provide appropriate admission procedures quickly and provide clear and easy administrasitrative requirements for permission before taking action capable of communicating well with sufficient knowledge and information boards available.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Mutu pelayanan, Kepuasan pasien, BPJS
Subjects:	R Medicine > RA Public aspects of medicine > RA1001 Forensic Medicine. Medical jurisprudence. Legal medicine
Divisions:	Fakultas Ilmu Kesehatan > Kesehatan Masyarakat
Depositing User:	ARINI CURRI FIRDAUS
Date Deposited:	20 Aug 2019 08:00
Last Modified:	20 Aug 2019 08:00
URI:	http://eprints.ums.ac.id/id/eprint/76168

Actions (login required)

View Item