Analisis Pengaruh Tingkat Kualitas Pelayanan Jasa Puskesmas Terhadap Kepuasan Pasien (Studi Kasus Pada Puskesmas Plupuh I Sragen)

Triyanto, Dedy and -, Drs. Agus Muqorobin, MM (2018) Analisis Pengaruh Tingkat Kualitas Pelayanan Jasa Puskesmas Terhadap Kepuasan Pasien (Studi Kasus Pada Puskesmas Plupuh I Sragen). Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to analyze the effect of sercice quality in the from of tangible, reliability, responsiveness, assurance dan empathy on patient satisfaction. The population in this study were patients who had been treated at a health center 1 in the past 1 year with the criteria of the population of patients who have done at least 3 visits while the sample in this study were 100 respondents. Based on the results of this study prove that physical evidence has no effect on customer satisfaction. Reliability has no effect on customer satisfaction. Responsiveness has a positive influence on customer satisfaction. Guarantee has a positive influance on customer satis faction. Empathy has a positive influance on customer satisfaction.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	Tangible, Reliability, Responsiveness, Assurance, Empathy and Consumer’s Satisfaction
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	DEDY TRIYANTO
Date Deposited:	13 Nov 2018 09:22
Last Modified:	13 Nov 2018 09:22
URI:	http://eprints.ums.ac.id/id/eprint/68913

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