PENGARUH MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN RAWAT JALAN PESERTA JAMINAN KESEHATAN NASIONAL DI WILAYAH KERJA PUSKESMAS NGRAMPAL,KABUPATEN SRAGEN

Lidiana, Exda Hanung and -, Dr. dr. Iwan Setiawa Adji, Sp., THT-KL and -, Dr. Syamsudin, MM (2018) PENGARUH MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN RAWAT JALAN PESERTA JAMINAN KESEHATAN NASIONAL DI WILAYAH KERJA PUSKESMAS NGRAMPAL,KABUPATEN SRAGEN. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

This study aims to analyze the effect of quality health care on the level of patient satisfaction with health services in the working area of Ngrampal Health Center, Sragen Regency. The study sample consisted of 100 respondents in the Ngrampal Health Center, Sragen Regency. The sampling technique was done by purposive sampling. Variable quality of service, level of satisfaction. In this study using law, the results of the study show that reliability, empathy, truth that have a significant effect on the level of patient satisfaction and the response is not significant to the level of patient satisfaction. The overall results have a relationship between the quality of health services and the level of patient satisfaction in national health insurance at Ngrampal Health Center, Sragen Regency.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	service quality, level of satisfaction, outpatients of national health insurance participants
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HC Economic History and Conditions
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	EXDA HANUNG LIDIANA
Date Deposited:	14 Nov 2018 04:37
Last Modified:	14 Nov 2018 04:37
URI:	http://eprints.ums.ac.id/id/eprint/68713

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