Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di Klinik Spesialis Graha Amanah

Indratno, Okyawan Dwi and , Dr. dr. Iwan Setiawan Adji, Sp. THT–KL and , Drs. Wiyadi, M.M. Ph.D (2017) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di Klinik Spesialis Graha Amanah. Thesis thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The aim of this stduy is to identify and analyze the effect of: 1) the reliability of the patient’s satisfaction. 2) The responsiveness patient’s satisfaction. 3) The confidence (assurance) of patient’s satisfaction. 4) The empathy of patient’s satisfaction. 5) The tangible of patient’s satisfaction. The data that used was primary data obtained from the answer of 100 respondents with the accidental method. The method that used was multiple linier regression analysis tool data using SPSS. The test result concluded that all variables instruments were valid and reliable as a tool of collecting the data. From the data analysis showed that: 1) The reliability has the positive and significant impact on patient’s satisfaction. 2) The responsiveness has positive and significant impact on patient’s satisfaction. 3) The confidence (assurance) has positive and significant impact on patient’s satisfaction. 4) The empathy has positive and significant impact on patient’s satisfaction. 5) And the tangible has positive and significant impact on patient’s satisfaction.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	service quality, customers satisfaction, klinic.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	OKYAWAN DWI INDRATNO
Date Deposited:	09 Feb 2017 08:27
Last Modified:	14 Feb 2017 01:24
URI:	http://eprints.ums.ac.id/id/eprint/49654

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