Analisis Perbedaan Kualitas Pelayanan Pada Pasien Bpjs Dan Pasien Umum Terhadap Kepuasan Pasien Di Rawat Jalan Rsud Kota Surakarta

Pertiwi, Aisah Ayu Nur and , Prof. Dr. Rusdi Lamsudin, Sp.S., and , Drs. M. Farid Wajdi, MM.,Ph.D., (2016) Analisis Perbedaan Kualitas Pelayanan Pada Pasien Bpjs Dan Pasien Umum Terhadap Kepuasan Pasien Di Rawat Jalan Rsud Kota Surakarta. Thesis thesis, Universitas Muhammadiyah Surakarta.

	PDF (NASKAH PUBLIKASI) NASKAH PUBLIKASI ILMIAH.pdf Download (378kB)
	PDF (HALAMAN DEPAN) HALAMAN DEPAN.pdf Download (505kB)
	PDF (BAB I) BAB I.pdf Download (156kB)
	PDF (BAB II) BAB II.pdf Restricted to Repository staff only Download (303kB) | Request a copy
	PDF (BAB III) BAB III.pdf Restricted to Repository staff only Download (345kB) | Request a copy
	PDF (BAB IV) BAB IV.pdf Restricted to Repository staff only Download (256kB) | Request a copy
	PDF (BAB V) BAB V.pdf Restricted to Repository staff only Download (7kB) | Request a copy
	PDF (DAFTAR PUSTAKA) DAFTAR PUSTAKA.pdf Download (172kB)
	PDF (LAMPIRAN) LAMPIRAN.pdf Restricted to Repository staff only Download (541kB) | Request a copy
	PDF (PERNYATAAN PUBLIKASI) PERNYATAAN PUBLIKASI.pdf Restricted to Repository staff only Download (153kB) | Request a copy

Abstract

The purpose of this study was to determine differences in the quality of service based on patient safety, effectiveness and efficiency, and patient centeredness, as well as patient satisfaction between patients using BPJS and General. The study was conducted as many as 60 respondents consisted of 30 patients BPJS and 30 general patients Rawat Jalan Hospital Surakarta. analysis of the data used is the independent t-test and analyzed the influence of the independent variable on the dependent using multiple regression analysis. the study says there are significant differences of quality of service based on patients safety, effective and efficiency, and patient centeredness, as well as patient satisfaction between patients using BPJS and Geeral, as well as the influence of variable patient safety, ffectiveness and efficiency, and patient centeredness to client satisfaction. Forming that the three independent variables are patient safety, effectiveness and efficiency, and patient centeredness have positive effect on customer satisfaction. This means that if patient safety, effectiveness and efficiensi and patient centeredness, the higher patient satisfaction.

Item Type:	Karya ilmiah (Thesis)
Uncontrolled Keywords:	BPJS, effective and efficiency, patients satisfaction, safety, patient centeredness
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Fakultas Pasca Sarjana > Magister Manajemen
Depositing User:	Unnamed user with username p100140052
Date Deposited:	04 Nov 2016 02:22
Last Modified:	04 Nov 2016 02:22
URI:	http://eprints.ums.ac.id/id/eprint/47709

Actions (login required)

View Item