Labibah, Khansa Adelia and , Dr. Nuria Siswi Enggarani, S.H., M.Hum (2026) Mekanisme Penyelesaian Sengketa Konsumen Akibat Kelalaian Promotor Konser: Studi Kasus Pada Konser Day6 Berdasarkan Uu Perlindungan Konsumen. Skripsi thesis, Universitas Muhammadiyah Surakarta.
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Abstract
This study establish the mechanism for resolving consumer disputes arising from concert promoters' negligence, using the case of consumer rights violations by Mecimapro during the Day6 3rd World Tour Forever Young concert in Jakarta as its focus. The problem originated from a ticket payment system failure, a unilateral venue change from Jakarta International Stadium to Stadion Madya GBK without an initial refund option, and an incomplete refund process that caused losses to thousands of consumers. The analysist pursues to implement the forms of consumer rights violations linked to Law Number 8 of 1999 concerning Consumer Protection, and to analyze the dispute resolution procedures available to consumers. The method implemented is normative juridical legal researches with a statute approaches, uses secondary data examined qualitatively and descriptively. The results show that Mecimapro's actions constitute a breach of contract under the Indonesian Civil Code, as its performance was neither as promised nor timely, while also violating consumer rights under Articles 4 and Articles 7 letter g of Law Number 8 of 1999. Dispute resolution can be implemented by means of non-litigation channels via the Customer Dispute Resolution Agency (BPSK) use mediation, conciliation, also arbitration, or by means of litigation channels via ordinary civil lawsuits,class actions, or legal standing, as regulated under Articles 45 and Articles 48 of Law Number 8 of 1999
| Item Type: | Thesis (Skripsi) |
|---|---|
| Uncontrolled Keywords: | consumer protections, consumer disputes, concert promoter, breach of contract |
| Subjects: | K Law |
| Divisions: | Fakultas Hukum dan Ilmu Politik > S1 Ilmu Hukum |
| Depositing User: | KHANSA ADELIA LABIBAH |
| Date Deposited: | 18 Aug 2026 01:33 |
| Last Modified: | 18 Aug 2026 01:33 |
| URI: | http://eprints.ums.ac.id/id/eprint/147923 |
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