Solusi Antrean Modern Sistem Pemesanan Online Di Restoran Berbasis Web

, Riyo Adesvara Handi Santoso and , Diah Priyawati, S.T., M.Eng. (2026) Solusi Antrean Modern Sistem Pemesanan Online Di Restoran Berbasis Web. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Recent advances in information technology have brought significant changes across various sectors, including the restaurant industry. Manual food ordering processes often lead to several issues such as long queues, order recording errors, and service delays, which negatively affect customer satisfaction. Based on these problems, this study aims to design and develop a web-based food ordering system at Resto Pak Gendit to improve operational efficiency and service quality. The system development method employed in this study is the Waterfall model, which consists of the stages of requirements analysis, system design, implementation, testing, and maintenance. The system involves two main actors, namely Admin and Customer. The Admin is responsible for managing menu data, processing incoming orders, and verifying payments, while customers can place orders without logging in by entering their name and table number, selecting menu items, and choosing a payment method via QRIS or pay-on-delivery. The system design is illustrated using Activity Diagrams, and the database structure is designed using an Entity Relationship Diagram (ERD) consisting of six main entities: Admin, Menu, Customer, Order, Order Details, and Payment. The functional testing of the system using Black Box Testing shows that all system features operate according to the specified requirements. Furthermore, the system’s usability was evaluated using the System Usability Scale (SUS) method. Based on SUS testing involving 30 respondents, the system achieved an average score of 84.58, which falls into the “Acceptable” category. These results indicate that the system has a high level of usability, is effective in accelerating the ordering and payment processes, and minimizes order recording errors. With the implementation of this system, operations at Resto Pak Gendit become more efficient, services are better organized, and the overall customer experience is enhanced.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Queue Solution, Restaurant, Web, Waterfall
Subjects:	T Technology > Technical Information T Technology > Technical Information > Software. Aplication T Technology > Technical Information > Software. Aplication > Pemograman
Divisions:	Fakultas Komunikasi dan Informatika > S1 Teknik Informatika
Depositing User:	RIYO ADESVARA HANDI SANTOSO
Date Deposited:	21 Feb 2026 03:51
Last Modified:	21 Feb 2026 03:51
URI:	http://eprints.ums.ac.id/id/eprint/143119

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