Perlindungan Hukum Terhadap Konsumen Dalam Kasus Penipuan Tiket Konser Oleh Calo Di E-Commerce

Al-Hasna, Fitra Mutiara and , Prof. Dr. Aidul Fitriciada Azhari , S.H., M.Hum. (2025) Perlindungan Hukum Terhadap Konsumen Dalam Kasus Penipuan Tiket Konser Oleh Calo Di E-Commerce. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The advancement of technology has revolutionized buying and selling transactions in Indonesia, including in the entertainment industry, such as concert ticket sales. E-commerce provides convenience for consumers to purchase tickets online but also creates opportunities for fraudulent practices, particularly by scalpers who sell fake tickets or fail to deliver tickets after payment. This study aims to examine the legal protection available to consumers in cases of concert ticket fraud by scalpers on e-commerce platforms and explore the legal remedies available to victims. This research employs both empirical and normative approaches. The empirical approach involves case studies, social media content analysis, and interviews with business actors, consumers, and law enforcement officials. Meanwhile, the normative approach analyzes relevant regulations, such as Law No. 8 of 1999 on Consumer Protection and Law No. 19 of 2016 on Electronic Information and Transactions. The findings indicate that although regulations are in place to protect consumers, their effectiveness faces several challenges, including a lack of legal awareness among the public and weak law enforcement mechanisms against fraudulent actors.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Perlindungan Konsumen, Jual Beli, E-commerce
Subjects:	H Social Sciences > HF Commerce > E-Payment K Law K Law > Indonesia Law > Hukum Pidana
Divisions:	Fakultas Hukum > S1 Ilmu Hukum
Depositing User:	FITRA MUTIARA AL HASNA
Date Deposited:	12 Aug 2025 06:25
Last Modified:	12 Aug 2025 06:25
URI:	http://eprints.ums.ac.id/id/eprint/137463

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