Perlindungan Konsumen Atas Keterlambatan Pengiriman Barang Melalui Angkutan Laut Ditinjau dari Undang-undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen

Tyandi, Arkan Daffa and , Taufiq Nugroho, S.H., M.H. (2023) Perlindungan Konsumen Atas Keterlambatan Pengiriman Barang Melalui Angkutan Laut Ditinjau dari Undang-undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Goods delivery services by sea transportation make it easier for humans to make efforts so that goods can reach consumers at the appropriate time and place. However, the delivery of goods does not always run smoothly, one of which is if there is a delay in delivery that is not in accordance with what was promised by the company which of course can harm consumers, therefore consumers are entitled to legal protection when the delivery of goods is delayed. This research is a normative research with a statutory approach that uses secondary data sources in the form of primary legal materials, namely Law Number 8 of 1999 concerning Consumer Protection and secondary legal materials obtained from various literatures. The method of data collection is through literature study, then the method of data analysis is qualitative which the results will be explained descriptively. Consumer protection for delays in the delivery of goods via sea transportation according to the Consumer Protection Law, namely that consumers have the right to correct, clear and honest information regarding the condition and guarantee of goods and/or services; consumers have the right to have their opinions and complaints heard regarding the goods and/or services used; consumers have the right to receive consumer guidance and education; consumers have the right to be treated or served correctly and honestly and not discriminate; and consumers have the right to receive compensation if the goods/services received do not comply with the agreement, as stated in Article 4 of the Consumer Protection Law. The form of responsibility of business actors for delays in the delivery of goods via sea transportation is in accordance with the principle of responsibility based on presumption, namely that business actors are responsible by paying compensation according to the agreement between both parties as regulated in Article 7 letter (g) of Law Number 8 of the year 1999 concerning Consumer Protection.

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Perlindungan Konsumen, Keterlambatan, Pengiriman Barang, Angkutan Laut
Subjects:	K Law K Law > KI Indonesia Law > KP Hukum Perdata
Divisions:	Fakultas Hukum > Hukum
Depositing User:	ARKAN DAFFA TYANDI
Date Deposited:	18 Nov 2023 02:52
Last Modified:	18 Nov 2023 02:52
URI:	http://eprints.ums.ac.id/id/eprint/118377

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