, Satria Cahya Putra and , Rahajeng Putri Sholekhah and , Imam Bangun Prakosa (2022) Strategi Mengurangi Kerugian Complaint Customer Dengan Nominal Group Technique Dan Fishbone Diagram. UNSPECIFIED.
![[img]](http://eprints.ums.ac.id/style/images/fileicons/application_pdf.png) |
PDF (PKM-AI)
D600160091.pdf Download (884kB) |
Abstract
PT. Bitratex is a private company that was acquired by Sritex which is engaged in the textile yarn industry located in Semarang. Companies not always fulfill the wishes of customers, there must be complaints from customers. Complaint will make a big loss for the company, where the company should get a profit but instead have to compensate. These losses can be in the form of energy losses, time losses, money losses and much more. The purpose of this study is to look for strategies to reduce losses caused by customer complaints by using the Nominanal Group Technique and Fishbone Diagram methods. By using the Nominal Group Technique Method, the most critical problem is the packing error. With Fishbone Diagrams, there are five factors that cause packing errors, they are human, method, management, environment and material.
| Item Type: | Other |
|---|---|
| Uncontrolled Keywords: | Complaint Customer, Nominal Group Technique, Fishbone Diagram |
| Subjects: | T Technology > TI Industrial Engineering |
| Divisions: | Fakultas Teknik > Teknik Industri |
| Depositing User: | Cahyana K. Widada |
| Date Deposited: | 25 Aug 2022 04:36 |
| Last Modified: | 25 Aug 2022 04:36 |
| URI: | http://eprints.ums.ac.id/id/eprint/104528 |
Actions (login required)
 |
View Item |
