Peran Customer Service dalam Meningkatkan Kualitas Pelayanan Kepada Nasabah di PT Bank Tabungan Negara Tbk Kantor Cabang Solo

Rahmawati, Laily Anisa and , Dr. Edy Purwo Saputro, S.E,. M.Si (2022) Peran Customer Service dalam Meningkatkan Kualitas Pelayanan Kepada Nasabah di PT Bank Tabungan Negara Tbk Kantor Cabang Solo. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

The observations in this report the author aims to analyze how the role of customer service in improving the quality of service, especially for banking customers at Bank Tabungan Negara Solo Branch Office. Observations made were observations on office performance at the Bank Tabungan Negara Solo Branch Office during the implementation of the BUMN Certified Student Internship Program (PMMB) Batch 1 of 2022. Data collectiom was carried out with the direction of supervisors in the field, supervisors on campus, performance observations, author performance directly, and study literature to strengthen the theory. In making this report, the author is still undergoing an internship period in the 5th month from the internship period 7 March 2022 to 6 September 2022 with a placement at Bank Tabungan Negara Solo Branch Office. The result of the observations reveal that the role of customer service in improving the quality of service to customers at Bank Tabungan Negara Solo Branch Office has a positive and significant effect by being able to win 3 (three) awards at once for the company’s positive performance in implementing the principles of Governance, Risk, and Compliance (GRC) in managing its business

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Service, Service Quality, Customer Service, Certified Student Internship Program, Bank Tabungan Negara Public Company
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	LAILY ANISA RAHMAWATI
Date Deposited:	13 Aug 2022 07:34
Last Modified:	13 Aug 2022 07:35
URI:	http://eprints.ums.ac.id/id/eprint/103979

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