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Items where Author is "DARLINA, LENI "

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Thesis

DARLINA, LENI (2011) PENGUKURAN KUALITAS PELAYANAN BERDASARKAN KEPUASAN PELANGGAN DENGAN MENGGUNAKAN METODE SERVQUAL ( Service Quality ) (Studi Kasus: Lembaga Pendidikan ALFABANK Kleco). Skripsi thesis, Universitas Muhammadiyah Surakarta.

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