The Flower Service Concept Applicable in Public Service National Land Agency of Demak Regency

Corda, Celline Olivia and -, Soepatini S.E., M.Si., Ph.D (2019) The Flower Service Concept Applicable in Public Service National Land Agency of Demak Regency. Skripsi thesis, Universitas Muhammadiyah Surakarta.

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Abstract

Quality of service is the hottest topic in institutions and organizations that provide services to their customers regardless of their orientation and area of interest. In general, services appear as core services which are the basic benefits that customers receive from certain services and additional services that are non-routine services that follow the process of obtaining services. This research was conducted at the national land agency Demak district as a service provider. The purpose of this research is to analyze the use of the flower service concept which is implemented in the national land agency based on constitutional rules with that is realized in the actual environment. The results state that the use of the flower service concept in Demak district national land agency. The results of the study show that the services interest dimension appears to influence customer satisfaction based on the flower service concept. It is recommended through research that management must increase awareness among employees about the differences between additional services and core services how each of them is important in themselves. Keywords: National Land Agency, Flower Service Concept, Public Services.

Item Type:	Karya ilmiah (Skripsi)
Uncontrolled Keywords:	National Land Agency, Flower Service Concept, Public Services
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	CELLINE OLIVIA CORDA
Date Deposited:	21 Nov 2019 06:47
Last Modified:	21 Nov 2019 06:47
URI:	http://eprints.ums.ac.id/id/eprint/79353

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